We ship all orders from our warehouse in South Africa using tracked courier services. This page is maintained by SpaceWise and describes our current shipping practices.
Processing time
Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays). You'll receive a confirmation email as soon as your order is packed and handed over to the courier.
Delivery timeframes
- Major metros (Johannesburg, Pretoria, Cape Town, Durban): 2–4 business days
- Regional towns: 3–6 business days
- Outlying and rural areas: 5–8 business days
These are estimates provided by our courier partners and may vary during peak periods, load shedding, or adverse weather. The shorter timeframes depend on stock availability at our warehouse; if an item is not in stock, delivery can take up to 10 business days.
Shipping costs
- Standard tracked shipping: calculated at checkout based on destination and parcel weight
- Free standard tracked shipping on every order — no minimum spend
Order tracking
As soon as your parcel is collected by the courier, we'll email you a tracking number and link. You can also reach out at any time and we'll gladly follow up on your behalf.
Failed deliveries and address changes
Please double-check your delivery address at checkout. If a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, we may need to charge a re-shipping fee. Contact us as soon as possible if you need to update an address after placing your order.
Questions
Reach us via the contact page and we'll get back to you within one business day.